Home Warranty & Refund Policy

Warranty & Refund Policy

1.100% Satisfaction Guaranteed

  • * Free Proofing & Color modification. We will fix the bobblehead until you like it.
  • * After the bobblehead is finished, if you don't like it, we can redo it once for free.
  • * We will let you approve the bobblehead before we send it out.
  • * After you receive the bobblehead, if you really don't like it, please contact us, we can redo it for free, but you should responsible for the delivery fee.

2.Warranty and After-Sale Service

*All the products cover a 12-month warranty. We have a responsible customer service team to provide helpful after-sale services. If the custom bobbleheads meet with any quality problems or accidental damage,you can sent back to us and get free restoration service within 12 months,but you should responsible for the round delivery fee!

3.Shipping Damage Claims- 100% Free Redo

All merchandise is carefully packaged for shipment, and damange case seldom happen. If you get damaged dolls, please take photos and contact us soon, we will arrange Free Redo to replace.(Digital photos of damaged product is necessary for our damage claims. Proofs must be sent to us within 24 hours after you get it). you don't need to send the product back. We will ship a replacement.

4.Refund and Return-"0" Risk Order Online:

The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the person on the photo (we promise at least 90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.

Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:

A, You may cancel your order and get a full refund before we begin to make your bobbleheads and show you the first proof.

B, Once we make the clay doll head:

  • 1. We will fix it until you like it.
  • 2. If you really want to cancel your order. We will deduct $30.00 each bobblehead and give you a refund. - Please understand that, it is a special Merchandise that we custom made for you, we cannot sell it to others.

C, After we complete the bobblehead, if you don't like it, there are two options:

  • 1.We can redo it for free.
  • 2.You can cancel your order. 50% of total payment refund if you really want to cancel your order - Please understand that, it is a special Merchandise that we custom made for you, we cannot sell it to others.
  • 3.If you cancel the order after we redo it. We will give you a 30% of total payment refund.

D, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 30 days, we can redo it for free, or you can send it back to us (customer is responsible for return shipping), and get a 50% refund .

Don't see a model you like?

Why Choose Us

1. 100% Satisfaction Guaranteed
2. Best Quality Likeness
3. Most Detailed Painting
4. Free Proofing
5. Free Color modification
6. Secure Shopping

About Proofing

We proudly offer FREE approvals in the different stages during the creation of your bobble head. Changes can be made like making the nose wider or lips thinner - this means a great deal when sculpting your doll to ensure satisfaction.

During the process, we send head proofs, body proofs ( fully personalized bobbleheads) and final proofs to your email. Each step can be approved or modified, if a change is requested, we will amend the doll and provide a new proof - if it is approved we will move towards another proof. As approvals are received, we turn it into a poly resin head, we can not move backwards.

About The Size

Most of our custom bobble heads are between 6.5 Inch - 7.7 Inch.

About The Color

If you want to change the clothes color, you can describe on the comment. we can change the bobbleheads' color for free.

About Shipping

Usually you can get your custom bobbleheads in 20 days, If you want to get it faster, you can choose the "Faster Sculpting" or "Fastest Sculpting" options.